PRIVACY NOTICE | gffcanada

Privacy Notice

This is the privacy notice of GFF Canada Ltd. In this document, “we”, “our”, or “us” refer to GFF Canada Ltd. and its subsidiaries.

Introduction

This is a notice to inform you of our policy about all personal information that we record about you. It sets out what information we collect from you and the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
We regret that if there are one or more points below with which you are not happy, you can raise your concern to us at info@gffcanada.com.
We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them and will not accidentally fall into the hands of a third party.
We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
Our policy complies with local data protection laws, including that required by the EU General Data Protection Regulation (GDPR).
The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data. We do this now, through this privacy notice and you can also visit knowyourprivacyrights.org for more information.
Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

The bases on which we process information about you

Information we process because we have a contractual obligation with you

When you are receiving service/goods from us or have received some services/goods earlier from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

We may use it in order to:

verify your identity for security purposes
provide you with our services/marketing/info/goods
provide you with suggestions and advice on services/goods and how to obtain the most from using our website

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to particular goods we provide. If we use it for this purpose, you as an individual will not be personally identifiable.

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

Information we process with your consent.

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website which uses cookies, or you have filled out enquiry forms and ask us to provide you more information about our business, and our services/goods, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.

Except where you have consented to our use of your information, we do not use your information in any way that would identify you personally.

If you have given us explicit permission to do so, we may pass your name and personal contact information to selected third parties whom are engaged with us to provide you services as normal.

We continue to process your information until you withdraw your consent.

You may withdraw your consent at any time by instructing us at info@gffcanada.com. However, if you do so, you may not be able to use our website or our services as normal.

Information we process for the purposes of legitimate interests

We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.

Where we process your information on this basis, we do after having given careful consideration to:

whether the same objective could be achieved through other means
whether processing (or not processing) might cause you harm
whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so

For example, we may process your data on this basis for the purposes of:

record-keeping for the proper and necessary administration of our services
responding to unsolicited communication from you to which we believe you would expect a response
protecting and asserting the legal rights of any party
insuring against or obtaining professional advice that is required to manage business risk
protecting your interests where we believe we have a duty to do so

Information we process because we have a legal obligation

We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation.

This may include your personal information.

Specific uses of information you provide to us

Information provided on the understanding that it will be shared with a third party

Your information may be stored, transferred or used by a third party who provide services directly on behalf of GFF Canada Ltd.

You may withdraw your consent to process your data with a third party at any time by instructing us via info@gffcanada.com. However, if you do so, you may not be able to use our website or our services as normal.

Complaints regarding content on our website

We attempt to moderate content on our website

If you complain about any of the content on our website, we shall investigate your complaint.

If we feel it is justified or if we believe the law requires us to do so, we shall take appropriate actions while we investigate.

You can send email at info@gffcanada.com

Sending a message to our support team

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.

We track your request and our reply in order to increase the efficiency of our business processes. We keep personally identifiable information associated with your message, such as your name and email address/telephone number so as to be able to track our communications with you to provide a high quality service. GFF Canada Ltd will use this personal data in accordance with the purpose set forth in this Privacy Notice and is committed to safeguarding the personal data collected.

Complaining

When we receive a complaint, we record all the information you have given to us.

We use that information to resolve your complaint.

If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

Use of information we collect through automated systems when you visit our website

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Disclosure and sharing of your information

Information we obtain from third parties

Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes may receive data that is indirectly made up from your personal information from third parties whose services we use.

No such information is personally identifiable to you

Data may be processed outside the European Union

We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.

Accordingly data obtained could be processed outside the European Union.

We use the following safeguards with respect to data transferred outside the European Union:

the processor is within the same corporate group as our business or organization and abides by the same binding corporate rules regarding data processing.
All email communications are encrypted and appropriate safeguards are used for secure communications.
the data protection clauses in our contracts with data processors within the corporate group include transfer clauses that ensure appropriate legal safeguards of personal data
we comply with a code of conduct approved by a supervisory authority in the UK

Your Rights & Access to your own information

Access to your personal information

At any time you may review or update personally identifiable information that we hold about you, by sending us a request mail at info@gffcanada.com
To obtain a copy of any information that is not provided on our website you may send us a request at info@gffcanada.com
After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate by contacting us at info@gffcanada.com

Removal of your information

If you wish us to remove personally identifiable information, you may contact us at info@gffcanada.com

If you wish to no longer receive marketing materials or receive further contact please notify us at info@gffcanada.com

This may limit the service we can provide to you and fulfilment of the business contract you might have entered with us.

Verification of your information

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

to provide you with the services you have requested;
to comply with other law, including for the period demanded by our tax authorities;
to support a claim or defence in court.

Compliance with the law

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.

However, ultimately it is your choice as to whether you wish to use our website.

Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

Contact

Please contact info@gffcanada.com for:

Any questions about this privacy policy or our treatment of your personal data;
If you wish to exercise your right to know what information we hold on you, right to have that information up to date and correct, or right to be forgotten;
Any other privacy concerns or inquiries.